Withdrawal mistakes & delays

Entered the wrong bank account details?

If you’ve entered incorrect bank details for a withdrawal, contact the Stake Support team here as soon as possible.

Please attach a statement for the correct bank details (screenshot or PDF) confirming the following information:

• Account holder name (must match your Stake account)
• BSB
• Account number.

We’ll do our best to recall the funds, but this process can take up to 30 days and isn’t guaranteed. That’s why we strongly recommend double-checking your bank details before confirming any withdrawal.

Please note: Stake is not liable for any loss caused by incorrect withdrawal details, as outlined in our Terms & Conditions. If funds are sent to the wrong account, recovery can’t be guaranteed.

Delays

Withdrawals from your Stake AUS or Stake Wall St account usually settle within 2-3 business days.

However, processing times depend on our payment partners and your bank – so exact timing can’t be guaranteed. We recommend allowing for possible delays when planning your withdrawals.

Delays may be caused by:

• Public holidays (including U.S. public holidays for USD withdrawals)

• Banking partner processing times

• Withdrawal verification checks

• Legal or regulatory requirements.

If it’s been more than four business days:

• Double-check that your BSB and account number are correct

• Look for any withdrawal verification emails

• Check for relevant public holidays.

If everything looks correct and your funds haven’t arrived, contact the Stake Support team here.