Password reset

If you forget your Stake password, resetting it is easy. Follow the steps below to get back into your Stake account: 

• Go to hellostake.com or your Stake App on your mobile device
• Select 'Forgot password?' on the app or 'Forgot my password' on the web
• Enter your email address (ensure you’ve selected the right region)
• The password reset code will be sent according to the type of 2FA you have set. For example, SMS, an authenticator app or email.
• Go back to Stake and paste the code in the 'Reset code' box
• Enter a new password in the 'New password' box and confirm this

If you don’t see the code:

• Wait a few minutes – delivery can be delayed

• Make sure you’ve checked your email inbox, text messages or any authenticator app.

• Check your junk or spam folders

Tried all that and still stuck? You’ll need to chat with us so we can help confirm your account and get you logged back in. Our Stake team members are available on [phone], Monday to Friday (excluding non-trading days) from 9:30am to 4:30pm AEST/AEDT.

If you have any issues accessing your account, please get in touch with us by clicking here.